FAQ

1. WHAT IS BROAD-SPECTRUM HEMP EXTRACT?LULA sources its Broad-Spectrum Hemp Extract from the hemp plant, which has naturally low levels of THC. To further ensure LULA products have near-zero THC, we use Broad-Spectrum Hemp Extract in all of our formulas. Broad-spectrum hemp extract still contains minor cannabinoids, terpenes, and other plant compounds that help hemp extract provide calming & soothing effects without THC. 2. IS LULA CLEAN? As the quest for clean living continues to grow globally, the desire to take care of ourselves and consider the toxicity of what we put into and onto our bodies is becoming the new norm. At LULA, we believe being a clean beauty brand should not be a trend or fad but rather a society standard for product safety. Our goal is to share the ingredients to embrace and steer clear of others in order to help keep each other healthy. We will always be formulated without:

Sulfates
Parabens
Formaldehyde
BHA and BHT
Coal-Tar Dyes
DEA and Related Compounds
Synthetic Fragrance
Siloxanes
Triclosan
Hydroquinone
Mineral Oil
Phthalates
Per- and Polyfluoroalkyl Substances (PFAS)

LULA is a clean brand, supported by ethically sourced ingredients in our formulations and responsibly procured packaging. Ingredients are carefully selected & sourced, borrowing the best from nature so you look like yourself at your best. 3. IS LULA ALL NATURAL? While the definition of what is natural is forever evolving, we are committed to primarily using plant-based or plant-derived ingredients whenever we can and whenever it is safe to do so. 4.WHERE ARE YOU PRODUCTS MADE?LULA products are made in the USA. 5. IS LULA FOR ALL SKIN TYPES?LULA products are formulated for all skin types.6. WHO ARE YOUR AUTHORIZED RETAILERS? Currently, LULA is sold on www.wearelula.com + online at Saks Fifth Avenue and Anthropologie. 7. HOW DO I CONTACT LULA?For any questions, please feel free to contact us at hello@wearelula.com or DM us at @wearelula

1. WHAT IS BROAD-SPECTRUM HEMP EXTRACT?LULA sources its Broad-Spectrum Hemp Extract from the hemp plant, which has naturally low levels of THC. To further ensure LULA products have near-zero THC, we use Broad-Spectrum Hemp Extract in all of our formulas. Broad-spectrum hemp extract still contains minor cannabinoids, terpenes, and other plant compounds that help hemp extract provide calming & soothing effects without THC. 2. IS LULA CLEAN? As the quest for clean living continues to grow globally, the desire to take care of ourselves and consider the toxicity of what we put into and onto our bodies is becoming the new norm. At LULA, we believe being a clean beauty brand should not be a trend or fad but rather a society standard for product safety. Our goal is to share the ingredients to embrace and steer clear of others in order to help keep each other healthy. We will always be formulated without:

Sulfates
Parabens
Formaldehyde
BHA and BHT
Coal-Tar Dyes
DEA and Related Compounds
Synthetic Fragrance
Siloxanes
Triclosan
Hydroquinone
Mineral Oil
Phthalates
Per- and Polyfluoroalkyl Substances (PFAS)

LULA is a clean brand, supported by ethically sourced ingredients in our formulations and responsibly procured packaging. Ingredients are carefully selected & sourced, borrowing the best from nature so you look like yourself at your best. 3. IS LULA ALL NATURAL? While the definition of what is natural is forever evolving, we are committed to primarily using plant-based or plant-derived ingredients whenever we can and whenever it is safe to do so. 4.WHERE ARE YOU PRODUCTS MADE?LULA products are made in the USA. 5. IS LULA FOR ALL SKIN TYPES?LULA products are formulated for all skin types.6. WHO ARE YOUR AUTHORIZED RETAILERS? Currently, LULA is sold on www.wearelula.com + online at Saks Fifth Avenue and Anthropologie. 7. HOW DO I CONTACT LULA?For any questions, please feel free to contact us at hello@wearelula.com or DM us at @wearelula

Ingredients & Safety

8. WHAT ARE THE EXACT INGREDIENTS IN YOUR PRODUCTS?A complete ingredient glossary can be found on the product detail page for each product. 9. ARE THE PRODUCTS GLUTEN-FREE?Yes.10. IS THE LINE VEGAN?Both the Potion Serum and Hand & Body Lotion are entirely formulated without animal-derived ingredients. The Beyond Balm is formulated with beeswax that has been sustainably obtained. 11. WHAT’S THE SHELFLIFE OF THE PRODUCTS? HOW LONG DO THE PRODUCTS ONCE OPEN?The shelf life for LULA products is 12 months. 12. DO YOU USE FRAGRANCES IN YOUR PRODUCTS? IF SO, WHAT ARE THE SCENT USED IN THE LINE?At LULA, we never use synthetic fragrance. Our products are formulated with essential oils that are naturally derived. Our signature scent is a combination of Jasmine, Bergamot, Lavender extracts. Read more about our fragrance on the individual product pages.13. ARE ESSENTIAL OILS HARMFUL TO SKIN?Used in high concentrations, essential oils can be both irritating and damaging to the skin. Essential oils are best used at low concentrations and are found in LULA formulas to benefit your skin while providing a beautiful yet subtle fragrance.14. IS THE LINE SAFE FOR USE DURING PREGNANCY AND WHILE BREASTFEEDING?Although Sarah used LULA products throughout both her pregnancies, we always suggest consulting a doctor before adding a new product to your skincare regimen.

Sustainability

15. ARE YOU PRODUCTS CRUELTY-FREE?Yes. None of the formulas and none of the raw materials are tested on animals and we are fully committed to using alternatives to animal testing to ensure the safety of our products. We are also proudly Leaping Bunny certified. 16. IS THE PACKAGING RECYCLABLE?Yes, all LULA packaging is made of recyclable glass, plastic, and FSC-Certified paper. 17. WHAT SHOULD I DO WITH MY EMPTIES?Once you have a collection of empties, email us at hello@wearelula.com and we will create a shipping label for you to mail your empties back to us.

Distribution

18. DO YOU SHIP INTERNATIONALLY?At this time, LULA only ships within the United States excluding Idaho, Iowa, Nebraska, and South Dakota due distribution guidelines of Hemp related products.19. WHERE CAN I PURCHASE THE PRODUCT?You can shop LULA products on wearelula.com + online at Saks Fifth Avenue and Anthropologie. Sign up for LULA emails and follow us on social (@wearelula) for the latest on where to find us! 20. DELAYED ORDER We are so sorry to hear about your experience, and we are diligently working to resolve the issue. Please send us a DM @wearelula or email us at hello@wearelula.com with your tracking information & shipping address and we’ll look into this immediately. We sincerely value your support and thank you for your patience! 21. OUT OF STOCKIf you find a product is out of stock, it will be available again soon! We suggest signing up for an email alert from wearelula.com so you will be notified when it becomes available.22. WHAT IS YOUR RETURN POLICY? If you are not satisfied with your order, we gladly accept returns and exchanges within 30 days of purchase. We are unable to refund shipping charges. To request a return or exchange, please email us at hello@wearelula.com with your order number. 23. SHIPPING TIMEYour LULA order should be processed & shipped within 24-48 hours of purchase, and should arrive within 3-8 days of order. Please email hello@wearelula.com if you have any additional questions. 24. HOW LONG DOES IT TAKE TO PROCESS MY ORDER? Orders received before 12pm PST are generally processed the same day, but we suggest anticipating a processing time of 24-48 maximum. Order placed over the weekend or on a holiday will be processed the following business day. Please allow 3-8 business days for standard shipping depending on your location.25. HOW MUCH DO YOU CHARGE FOR SHIPPING? We offer free shipping on all orders over $75, $8 for standard shipping, and $35 for rush 1–2-day shipping. 26. HOW DO I TRACK MY ORDER?Once your order is processed, you will receive an email with tracking information. If you have any additional questions, please feel free to contact us at hello@wearelula.com or DM us at @wearelulaAny additional questions? Email us at hello@wearelula.com or call us at 805-743-3281.